We’re hiring an Operations Manager to cover Maternity Leave

Who we are

With over 5 million elderly people living on their own, and around two fifths (around 3.9 million) of all older people citing television as their main source of company, loneliness is an ever-present problem within our community (Campaign To End Loneliness).

Cyril Flint, an elderly pensioner living on his own in the Trafford area, was a classic example of one such individual. Having spent 23 lonely Christmas holidays on his own, since the passing of his wife, Cyril’s story not only evoked a wave of compassion within the community, but it also made us want to do something to help. Setting up an informal befriending service, designed to help prevent social isolation, seemed like the perfect solution. Since its creation, our scheme has grown throughout the Greater Manchester area. We are now a registered charity with over 100 active volunteers throughout the community.

What we do

Cyril Flint Befrienders is an established befriending service that currently covers Trafford and South Manchester areas. We rely on Volunteers to spend an hour a week to visit a person (usually in their own home) befriending a person on a regular one-to-one basis. This may be someone who lives alone who has little or no contact from friends and family with limited community support. Knowing someone is popping in once a week can make a huge difference, not just to relieve their loneliness and isolation but also to boost the older person’s self-esteem and confidence. It also gives them something to look forward to on a weekly basis

What we need

We are seeking an interim Operations Manager to cover Maternity Leave for a 12 month period. This is an exciting time to join the charity as we are expanding our workforce and starting work on an ambitious 5 year plan for expansion of the service geographically. The interim Operations Manager will help to lead the Charity through this exciting period of development. You will have oversight of operations to meet agreed goals and will develop funding and partnership opportunities to secure the Charity’s future and enhance the positive reputation of Cyril Flint Befrienders both with funding providers and on a local level.

To continue the invaluable work that we do and to be able to increase our geographical reach, we need to raise in excess of £100k each year. This involves sourcing funding from grant providers, trusts and foundations as well as fundraising initiatives and donations from individuals and corporates.

Who we’re looking for

You will be responsible for the overall operations of the charity and ensuring the quality of delivery of our service and will have:

  • Proven track record in successfully managing an operation of comparable scale or be someone wishing to build on their existing skills in this area.
  • Demonstrable experience of thinking strategically, business planning and implementation
  • Significant track record of identifying, building and maintaining stakeholder relationships, internally and externally.
  • Generating income from grants, trusts and foundations to support core costs.
  • Experience in successfully leading organisational development and change.
  • Previous experience of inspiring, managing and leading staff.
  • You will enjoy working closely with teams and Boards to develop solid structures that maximise outcomes and ensure long-term sustainability.
  • Financial acumen and knowledge of good governance is also essential.
  • Experience of volunteer recruitment and retention.

Why you should apply

This is an exciting time to join our team as we are commencing on a five year plan for development and expansion across Greater Manchester. We have a team of supportive and passionate Trustees and a small, hardworking staff team that we are looking to grow. We are all dedicated to having as great an impact as possible on lonely and isolated older people and by solving the issues of loneliness and isolation by bringing members of communities together, creating stronger and more connected communities as a result.

You will have the ability to be creative within the role, whilst being fully supported by the Board of Trustees and can gain invaluable experience of management and leading the expansion of a successful charity which is delivering a service which is sadly in high demand.

This role is for a 12 month period to cover Maternity Leave.


Competitive Salary

23 Days Annual Leave

Full time based in our office in Sale, Trafford.

Full job spec available on request.

How to apply

Please apply by sending an up to date CV and completed application form (available here) to [email protected]

Closing date: 9am Monday 8th July

Interviews: Tuesday 16th July